The Watch Co. is an official South African online watch retailer. All watches purchased via The Watch Co. are obtained from the authorised watch distributor/agent in South Africa. We do not offer any fake or grey products and all products carry a full South African warranty. Therefore, all products still under warranty will be supported/repaired by the respective distributors. Under no circumstances with The Watch Co refund faulty products whether in our out of warranty as the onus of repair or replacement fulls on the brand or distributor.
Each warranty is generated by the respective, local distributor and will therefore differ from one brand to the next.
In order for repairs to be considered to be under warranty, proof of purchase/order number from our online store is required. The warranty period is active from the time a product is purchased on our website. If a product is repaired during the warranty period, the warranty period is not extended.
Please note: A warranty is no longer valid if the watch has been tampered with or has been repaired at a non-certified repair centre. Please also note that the warranty covers the internal moving parts of a watch and does not apply to damaged casings or straps.
Please note that we do not offer spares or repairs.